Terms of service

Effective date: October 2, 2026

Who operates Pourlen

Pourlen is operated by Cerder Mireo LLC, with the public business address 1309 Coffeen Ave, Ste 200, Sheridan, WY 82801, United States. We offer coffee brewing tools and accessories through pourlen.com. For questions about the store or an order, email support@pourlen.com or use our contact page.

Using the store

Use the website for lawful purposes. Do not interfere with its operation, attempt unauthorized access, or submit fraudulent information. Information you provide when contacting us should be accurate enough for us to understand your request and reply.

Product information

General coffee brewing guides and editorial photographs do not describe the specifications or contents of a particular product. Refer to the individual listing for materials, dimensions, compatibility, care instructions and what is included when a product is offered for sale. Contact us if an important detail is unclear.

Prices and orders

Review the product details, price, currency, shipping charges and taxes shown before completing your purchase. Any separate import-charge responsibility is explained in the applicable product or shipping information. Provide accurate contact and delivery details so your order can be processed.

If we identify an error or cannot fulfill an order, we will contact you about the affected item and the available next steps. If a paid item is canceled, we will refund the amount due for that item and any related charges that must be refunded. We will not substitute a different product without your agreement.

Fulfillment, shipping and returns

Pourlen's fulfillment model uses third-party suppliers to ship products directly to customers. Pourlen remains the point of contact for questions about purchases made through this store.

Our Shipping Policy explains processing, transit estimates, shipping charges and delays. Our Return and Refund Policy explains the return window, condition requirements, return costs and refund process. Review these policies before placing an order.

Privacy

Our Privacy Policy explains how personal information is handled when you visit the store, contact us or place an order. Use the privacy choices and contact methods described there to make a privacy request.

Store content and links

Content on this store may be protected by intellectual property rights. Use it in ways permitted by the relevant rights holder or applicable law. Third-party websites linked from the store have their own terms and privacy practices.

Changes and questions

We may update these terms for future use of the website. The effective date identifies the current version. An update does not retroactively reduce any rights or agreed terms attached to an earlier purchase. Contact us if you need clarification.

Nothing in these terms excludes rights or remedies that cannot be excluded under applicable law.