Shipping policy

Effective date: October 2, 2026

This policy explains how orders placed with Pourlen are processed and shipped. For questions about an order, email support@pourlen.com or use our contact page.

Where we ship

This policy covers orders shipped to supported destinations in the United States. Available delivery destinations and shipping methods are shown at checkout.

Where orders come from

Pourlen uses third-party suppliers to fulfill orders and ship products directly to customers. Shipment origins can vary by product and supplier. The applicable shipping origin is provided with the product information before purchase. Our business contact address is not a dispatch warehouse.

We do not promise a particular shipping carrier. Products in the same order may ship separately and arrive on different dates.

Processing and delivery estimates

Order processing: 5–7 days before dispatch.

Estimated transit time to supported US destinations, after dispatch: 5–10 days.

Processing time and transit time are separate. Review both when estimating when an order will arrive. Any different estimate shown for a particular product or delivery method before purchase applies to that item or method.

Shipping charges and imports

Standard shipping costs $10 USD per order to supported US destinations, paid by the customer. Review the shipping charge and total at checkout before submitting your order.

For any product shipped across a border, the shipment origin and responsibility for applicable import or customs charges will be disclosed before purchase. Review the product and shipping information for those details.

Tracking and separate parcels

If an order is sent in separate parcels, the parcels may arrive on different dates. Contact us if the shipment information does not explain which items are on their way.

Address changes and cancellation requests

Check your delivery address before placing an order. If you need to change or cancel an order, contact us as soon as possible. We will check whether the supplier can still make the change or stop fulfillment. A request is not confirmed until we reply. Once an order has been dispatched, a change may no longer be possible and you may need to request a return after delivery.

These order-change rules do not limit your rights when we cannot ship on time.

If shipment is delayed

If we cannot ship within the time promised, we will notify you of the delay, provide a revised shipment date when we can, and explain how to cancel the unshipped items for a full refund. Where your consent is required for a delay, we will obtain it; otherwise we will cancel the affected unshipped items and promptly refund the amount paid for them. If we cannot fulfill an order, we will cancel it and promptly refund the unfulfilled portion.

Delivery problems

If a parcel appears lost, arrives damaged, contains the wrong item, or is marked delivered but cannot be located, contact us with your order number and a description of the problem. We will review the shipment and the appropriate next steps with you. See our Return and Refund Policy for product issues and return requests. Nothing in this policy limits rights that applicable law gives you.